About this position
We are a fun organization, but we are really serious about becoming the best in our business. To help us achieve that, we need you to be very good at taking responsibility for successfully realizing projects. In other words, together with our team, you create added value for our customers.
As a good planner, you manage the work that needs to be done to successfully deliver a project by defining a plan of action from A to Z. For example, you ensure that important milestones are followed up and achieved, you plan the analysis approach, how to report,… Besides, you monitor the project's output and outcome, where you know how to challenge or adapt where necessary to guarantee good end quality.
No challenge is too big for you since you are a strategic problem solver. You gather all necessary information to concretely map the problem, define pain points and opportunities, and dare to challenge the business; you discuss several solutions for the problem with the concerned parties to eventually decide and develop a detailed implementation plan.
We expect you to be a real team player to make everything run smoothly. You are always ready to help colleagues, develop initiatives to promote cooperation, give feedback and coach where necessary. On the other hand, you can quickly establish and maintain contact with the customer. Moreover, your empathetic attitude allows you to work easily with different people.
Besides your job as a consultant at The Master Labs, you have the opportunity to be a teacher on a regular base. This means that you provide training to our customers and partners through our own The Master Labs Academy, the most extensive training provider in business and digital transformation. In addition, in collaboration with our e-learning platform, The Master Channel, we also develop online courses. In this way, we share our knowledge with the outside world, so we don't only bring our people but also the broader business community to a higher level.
Our mountain philosophy
We are looking for a medior consultant, or what we like to call a 'Guide', someone who knows how to guide people through challenging expeditions. Thanks to constantly staying on top of things, a guide knows how to maintain an overview of the different stakeholders involved and take care of its people. Do you have what it takes to be a Guide at The Master Labs?
Here is what we value in you
You are a great problem solver…
and a team player…
but you are also someone who can work independently...
and takes ownership and responsibility for his/her work…
with a real passion for business and IT…
and a skill set to be proud of.
You are verbally strong...
and you should be fluent in Dutch and English, French is a plus.
These are the roles you might perform
Customer Experience Designer
What we offer
You will receive an excellent remuneration package according to experience with extra-legal benefits like, for example, a nice company car with a fuel card. Prefer some variation? You can choose a bicycle of your choice via an interesting lease formula. Besides that, we offer you a pension fund, healthcare insurance and 32 days of leave.
You will be working in a friendly, respectful and flexible environment where you will quickly feel at home. With our hybrid work policy, we want to bring together the best of both worlds. We strive for a healthy balance between working from home and our brand new office in the Sleutelstraat in Kontich, the ideal place to meet all your (awesome!) colleagues.
Your growth and knowledge are our number one priority, and we are happy to invest in them. We give you the chance to remain at the cutting edge by improving your knowledge through work, education, and our continuous drive to do better. We continuously invest in personal development by organizing knowledge-sharing sessions and giving you access to different courses, including our own e-learning platform, The Master Channel. At The Master Labs, you will feel that you genuinely contribute and generate value for our clients.